A Middle Eastern central government office approached Citihub Consulting to help with its disaster recovery strategy. The government supported more than two million citizens and expatriates with a range of services and utilities. Dynamic population growth and rapid development in the provision of public and security services had resulted in more than 30 departments (ranging from emergency services through utilities, education and health care) creating a wide range of independent IT solutions.
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Historically, departmental investment had been focused on supporting growth and new services, and not on the provision of robust disaster recovery (DR) or shared services platforms. Looking forward to its next period of growth, senior government officials recognised the need to improve disaster recovery and begin the process of standardisation to improve service levels and introduce efficiency.
How Citihub Consulting Helped
Recognising the importance of securing the buy-in of stakeholders, Citihub established a structured project process to identify and engage with all the individual government departments. Each department was invited to an interdepartmental conference, followed by a questionnaire, and site visits. Through the process, Citihub reviewed existing production and DR arrangements from a qualitative, quantitative and financial point-of-view. This information was used to assemble a view of:
- Major gaps in DR provisioning and key areas of risk;
- Demand planning for data centre space to service DR requirements;
- The shared services opportunities and demand planning for these services.
From these details, we constructed a written strategy, including a demand and financial model. This was shared with key stakeholders. The strategy highlighted detailed options for the provision of the required data centre space (build vs. buy) and for the prioritisation of building platforms for shared services using a private cloud. Subsequently, Citihub has developed and issued an RFP for the procurement of the service bundles and the client expects to move to implementation later in 2014.