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Case Study

Hybrid Cloud Target Operating Model

British multinational bank >80,000 staff

Customer Challenge

  • Adopt DevOps practices and move workloads to a hybrid cloud environment to improve competitiveness of the bank
  • Improve value of IT to internal customers

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How Citihub Consulting Helped

  • Designed the Target Operating Model (TOM) for the new hybrid cloud service
  • Interviewed key stakeholders and customers to ensure the TOM met requirements
  • Used Citihub Consulting’s deep ITIL and SIAM expertise to implant best practice into the TOM
  • Developed a Bi-modal IT strategy within the TOM to assist the client to become more Agile, allowing a faster time to market for early use cases


Client Benefits

  • Target operating model agreed and implementation plan under way
  • Gaps and inefficiencies exposed within existing operating model