One of the world’s top three hedge funds by assets under management approached Citihub Consulting to help with an inhouse desktop migration project. This had a very important deadline; existing desktops were running on Windows XP, and Microsoft had set an end-of-life date for the operating system. Senior management had decided the operational risk of running an un-supported operating system was too high, and it was critical that all migrations were completed before that date.
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The hedge fund needed to migrate approximately 3,800 desktops from XP to Windows 7, but was struggling to plan the migration and get buy-in from users, meaning that several key project milestones had already been missed.
How Citihub Consulting Helped
Citihub Consulting began by conducting a detailed assessment of desktop configurations and an inventory of all applications (along with relevant version information), that were being supported across the firm. In total, the hedge fund was supporting approximately 8,000 distinct applications, including multiple version releases for some.
In order to help accelerate the migration project, our consultants devised a strategy that would greatly reduce disparity in application versioning, and sought buy-in from all relevant stakeholders in the process – from desktop users across the firm, to IT support personnel. In addition to simplifying the range of applications that had to be supported, Citihub also drove the development of automated provisioning tools that would greatly improve the speed and accuracy of the desktop configuration process.
Our consultants profiled different user groups, and defined application requirements for each group, helping to provide standardised application packages that could be installed and configured automatically. In the end, the project met all its stated objectives, ensuring that the operational risk of running an un-supported operating system was mitigated. Throughout the process, Citihub’s consultants were on hand to manage systems testing and user acceptance testing, enabling end users to migrate smoothly onto the new environment without any hiccups or loss of functionality.