IT Production Services are responsible for the smooth functioning of technology for their business. When new technologies are acquired or developed, it is the role of Production Services to make sure they can be easily introduced into complex, interdependent environments without any unintended consequences. These “run the business” activities within organisations often account for more than half of the technology budget, yet in many organisations they sit at the bottom of the food chain, with little or no investment in improving process, tools or people skills.
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Adoption of toolsets and methodologies such as ITIL has led to a level of standard terminology and organisational models, but even the most fanatical adopters of these frameworks have not fully addressed all of today’s challenges. Citihub believes that the challenges faced by enterprises in the future will change the way Production Services are managed and that they will look and behave very differently when compared with today.
This paper explores each of those trends in detail:
- DevOps & Continuous Delivery
- Cloud integration
- Social networking
- Software defined everything
- Operational intelligence through advanced tooling