Technology accounts for a significant portion of total operating costs and capital investment for many industries. That means it has become an ongoing strategic imperative for firms to establish and maintain efficient IT operations.
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At the same time, the evolution of cloud technologies has promoted cost transparency for a range of services, which can now be accessed on a pay-per-use model. Business users now have access to pricing information that they can use to benchmark their own internal IT operations. From an enterprise IT perspective, these trends have prompted a growing need for cost transparency.
This paper will:
- Explain the drivers encouraging greater cost transparency for IT organisations
- Analyse the six success factors for any IT cost transparency initiative
- Detail other key considerations, including: the importance of product / service catalogues, merits of showback versus chargeback models, use of cost levers and incentive-based pricing, and the dangers of business users gaming the system.